Refund Policy

Refund Policy

• Is it allowed? No

• Method & procedures: We do not issue refunds unless the item is damaged. To be led through the procedure of requesting a refund, the consumer must contact NATIONAL HOTEL SERVICES COMPANY W.L.L. after sales at +973 17815929 or [email protected]. Management has the discretion to consider each instance of this criteria and does so as necessary for each unique instance.

• Terms & Timelines: Unless a product is defective, we will not allow refunds. In the event of a complete refund NATIONAL HOTEL SERVICES COMPANY W.L.L. will process the refund through the same method of payment within 48 hours or as per local banking processing timelines.  

• How long will it take for refund to be processed? Payment as per local banking processing timelines. 

Exchange Policy

• Is it allowed? No

• Method & procedures: We do not accept product exchanges unless the item is damaged. To be led through the procedure of requesting a refund, the consumer must contact NATIONAL HOTEL SERVICES COMPANY W.L.L. after sales at +973 17815929 or [email protected]. Management has the discretion to consider each instance of this criteria and does so as necessary for each unique instance.

• Terms & Timelines: Unless a product is damaged we will not allow exchanges. In the event of a complete exchange NATIONAL HOTEL SERVICES COMPANY W.L.L. will process the exchange within 24 working hours from the moment the exchange has been approved.   

• Overpayment & underpayment scenarios: If a consumer overpays for a product or order, NATIONAL HOTEL SERVICES COMPANY W.L.L. Will get in touch with them and let them know that the extra money has been credited to their account, where it can be used to make future purchases. NATIONAL HOTEL SERVICES COMPANY W.L.L. will get in touch with a customer if they haven't paid in full for an order or an item and ask them to do so before their order can be fulfilled.

Cancellation Policy

• Is it allowed? yes

• Method & procedures: The customer must contact National Hotel Services Company after sales at +973 17815929 or [email protected] to cancel an order. 

• Terms & Timelines: All cancellations are immediate from the moment the after sales team has confirmed it with the consumer 

• How long will it take for refund to be processed? Payment as per local banking processing timelines. 

Previous terms and conditions on the current active website:

o Sales will only be made to customers over the age of 21 (ID may be requested)

o Our minimum home delivery order value is BD30 inclusive of VAT

o Sales will not be made during Ramadan or Ashoora or any other times as directed by the relevant authorities

o Our operating hours will be as per those listed on our Contact Us page

o No credit facilities will be extended to our retail or home delivery customers

o Our delivery slots are a guide. We cannot be held liable for late deliveries

o We cannot be held liable for non-delivery of goods due to incorrect address or contact details

o While we strive to ensure that everything on this website is correct, we cannot guarantee the accuracy of images & information

o Should you have any food allergies we would advise you read all product ingredients carefully

o Vintages can be changed without prior notice

o Fixed price brands, items on special offer as well as selected other brands are not eligible for further discounts

o While we strive to ensure products listed on this site are in stock occasionally products may be unavailable. In the event that an order has been paid for but is not available we will offer either an alternative product or a refund

o Unless a product is defective we will not allow returns or refunds

o Our home deliveries will only be delivered to residential addresses

o All prices shown are inclusive of all relevant taxes